We have industry-leading warranties
Warranty
Warranties
Lifetime warranty*
Hot-dip galvanised parts
Stainless steel parts
EcoCore™ and other high-density polyethylene (HDPE) panels
* KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and/or taken out of use. In addition, KOMPAN’s general terms and delivery conditions apply and supplement this warranty
15-year warranty
Robinia wood parts
High-pressure laminate (HPL) parts
Aluminium parts
10-year warranty
TexMade™ posts
Pre-galvanised posts with painted top layer
Painted surface on galvanised or aluminium metal parts
Stainless steel slides
Electrogalvanised metal parts
Moulded PP decks
Solid plastic parts
Hollow plastic parts
Transparent polycarbonate (PC) parts
Rope & net constructions
Wood-plastic composite (WPC) parts
Ash, pine and other wood types
5-year warranty
Resin-coated plywood parts
Springs & ball bearing assemblies
Graphic print on transparent PC panels
Concrete parts
FLEXOTOP™ ECO system with virgin EPDM top layer
Galaxy connection balls
2-year warranty
Moveable plastic & metal parts
Rubber membranes
Screens and electronic parts
FLEXOTOP™ ECO system with recycled EPDM top layer
Sunshades & sail solutions
Nylon nets
Spare parts
Warranty coverage
This warranty applies to KOMPAN’s products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials, production errors and structural integrity failures caused by defects in design, materials or manufacturing. KOMPAN’s liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN’s discretion.
Proper installation and maintenance
The warranty only applies if KOMPAN’s products have been installed according to the instructions provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual. All warranty claims shall be accompanied by full documentation for proper installation and maintenance.
Warranty exclusions
This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and are not covered.
Near water installations
Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed within 200 metres from the shore are not covered by the KOMPAN warranty for any defects caused by corrosion. Specially designed products (handled via the department for customised products), provided they have been upgraded to corrosion class C4 prior to delivery, installed within 200 metres from the shore (and not in direct contact with saltwater/spray of saltwater or chlorinated water (e.g. water parks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 10 years.
Third-party supplied products & services
KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.
Freight and warehousing
Global transport and logistics arranged by KOMPAN appointed forwarder. Products/items are not to be stored outside waiting for installation and must be kept dry at all times.
